WhatsApp workshop management
Turn WhatsApp from a chaotic inbox into a tracked workshop workflow
Customers stay on WhatsApp. Your workshop gets shared inboxes, message history, quote approval records and automated updates connected to each job card.
Direct Meta WhatsApp Cloud API integration is already built, including webhook handling, inbound approval parsing and inbox updates.
What it fixes
The old workflow is costing more than software.
- ✓The owner’s personal WhatsApp becomes the workshop CRM.
- ✓Customers approve work in chats that nobody can find later.
- ✓Office staff keep answering “is my car ready?” all day.
- ✓There is no clean audit trail when a quote is disputed.
What changes
One connected flow your team can actually use.
- ✓Use a shared multi-agent inbox for workshop conversations.
- ✓Let customers approve or reject quotes from WhatsApp replies.
- ✓Send booking, quote, invoice, payment and ready-for-collection messages.
- ✓Keep every customer message tied to the right conversation and job.
Questions buyers ask before booking
Do customers need a new app?
No. Customers use normal WhatsApp. AutoAxxiz handles the business-side workflow.
Can quote approvals happen by text reply?
Yes. Replies like “yes”, “ok”, “approve” or quick-reply buttons can approve the latest sent quote and advance the job.
Can multiple staff manage the inbox?
Yes. The shared inbox is designed for office/owner/foreman workflows rather than one personal phone.
Ready to see it on your own workflow?
Book a focused walkthrough. We’ll map AutoAxxiz against your intake, quote, payment and handover process.